At Khalil Trips, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we offer a return and refund process under the following conditions:
Returns Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return:
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The item must be unused, undamaged, and in its original packaging
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Proof of purchase (order confirmation or invoice) is required
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Return requests must be made within 7 days of delivery
Items that do not meet these conditions will not be accepted for return or refund.
How to Request a Return
To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
After we approve your request, we will provide instructions for returning the item.
Return Time Frame
All returned items must be shipped back to us within 14 days from the return approval date. Customers are responsible for return shipping costs unless the product is damaged, defective, or sent in error.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5–7 business days after we receive the item.
Refunds will be issued in the form of:
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A replacement item
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Note: As we only offer cash-on-delivery.
Non-Returnable Items
We do not accept returns for:
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Used or damaged items not due to our error
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Items returned after the 14-day shipping window
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Custom or special-order products
Damaged or Incorrect Items
If you receive a defective or incorrect item, please notify us within 3 days of delivery by contacting [email protected] with a description and photos of the issue. We will replace the item at no cost to you.
Contact Us
For questions or concerns regarding our return and refund policy, contact our support team at [email protected].